written by Cathy Loudon, EVP of Horizon HR Solutions As many of you are developing your budgets and operational strategic plans, the U.S. Equal Employment Opportunity Commission (EEOC) is doing the same. They have recently released their priorities for 2013-2016 and will be focusing heavily on discrimination charges. What does this mean for you as… Read more »
Category: Recruiting and HR Issues
Creating a SERVICE Culture
CULTURE is a key ingredient for the sustainability and prosperity of all private clubs. Creating an adaptive culture that is aligned to business goals and objectives will provide clubs with the ability to significantly outperform their competitors and prosper with both membership growth and retention! Accelerated performance is caused because the group (i.e. the club management team and hourly staff)… Read more »
Creating a Culture of Retention
Offices everywhere are full of eager employees poised for fresh starts! There is recharged enthusiasm for conquering previously unconquerable projects. Time with family and friends has allowed for the creation of elaborate dreams to assist in the accomplishment of elaborate goals. In corporations around the world, the New Year brings a revived optimism for all… Read more »
Measuring Employee Engagement
With the competition for loyal customers ever rampant, one of your key differentiators is the service provided by your employees. Next to an extremely satisfied customer, your employees are your greatest customer loyalty tools for your business. Their level of engagement and satisfaction has a direct impact on how the experience received by your customers.… Read more »
What Do We Give Up For Service
Recently I was on my favorite website planning a get-away vacation as a Valentine’s Day gift for my husband. He picked the location and my job was to find a hotel – no pressure. In a click of the button I had all kinds of options with all kinds of information. Rates, availability, amenities, photos,… Read more »
Lessons from an Undercover Boss
What We Learn from an “Undercover Boss” (article by Catherine Loudon) While I’m usually opposed to watching “Reality TV”, I couldn’t stop my curiosity last night with the season premiere of “Undercover Boss”. In this episode, Rick Tigner, President of Kendall-Jackson Wine Estates, goes undercover in the front line roles of his organization. In watching,… Read more »
How Companies Keep Top Performers
Keeping these people engaged from day one is the challenge. So how can you be positive and create an atmosphere that will build commitment and engagement? Employees who have gone through some sort of onboarding process — one that is more than the usual paper-processing bureaucracy — report feeling better connected to corporate strategy and… Read more »
Biggest Challenges Facing HR in the Next Decade
What do you think will be the biggest challenges facing HR during the next decade? This is one of the questions posed in a poll by the Society for Human Resource Management titled “Challenges Facing Organizations and HR in the Next 10 Years.” The survey responses, gathered from 449 HR professionals, show that: Getting and… Read more »