It’s surprising how often people lie on their resumes – especially given the proliferation of social media. But people do – sometimes prominent people – and go on to great success until they are caught. What red flags can indicate an “embellished” resume? Unfamiliar Schools or Companies Sure, you may not be familiar with every… Read more »
Category: News
Recognizing and Rewarding Staff
From housekeeping to the front desk, it’s important to recognize contributions at every level. Here are some tips on how to recognize your team. Start by asking your team what would make them feel appreciated and motivated. You might be surprised. Some employees would enjoy an off-site team builder; others may ee it as one… Read more »
Dealing with Bad Reviews
One of the first lessons to learn in the hospitality industry is that you can’t please everyone. What’s too cold for one guest is too hot for another. One person’s nicely seasoned meal is too bland for the next diner. The trouble is that the customer who would once complain to his brother-in-law about his… Read more »
The Benefits of Working with Recruiters When Looking For Candidates
Your first instinct may be to go it alone when you are looking for new employees, but just as running your hotel or restaurant is your specialty, finding great new candidates is where your recruiter is the expert. Select a recruiter who focuses on your industry, and you can trust him to find the right… Read more »
Rallying the Troops
Keeping a restaurant running requires a lot of different skill sets – and a lot of different personalities. But it’s critical that all these different types of people learn to work in concert. From the manager in the front of the house to the executive chef in back and the bussers who run in between,… Read more »
5 Tips To Keeping Employees Not Only Engaged, But Happy
Much focus is placed these days on keeping employees engaged. But is that enough? Keeping your employees happy is the key to reducing turnover, increasing operational efficiency and improving your bottom line. How can you ensure that your employees are happy and engaged? Communicate Your Vision Let them in on your dreams and plans. Employees… Read more »
The Cost Of A Bad Hire And How To Avoid It
A single bad hire can cost an employer up to 30% of the individual’s first year compensation. In the hospitality field, damages can go farther and wider. One bad hire touches so many people – both customers and employees, that there is no telling how far the ripples will extend. Impact of Bad Hires Employees… Read more »
Using Assessments and Pre-Screening Tools to Hire the Best Talent
Screening resumes and interviewing is only the start of the hiring process. Both are subjective and prone to human error. Adding screenings and assessments can help to uncover a candidate’s hidden talents and problem areas in an objective manner. But screenings are just a tool. Assess the information you glean from them along with the… Read more »
The Customer Is Always Right! Why Choosing Candidates with Good Customer Service Skills Is Key
Happy customers are the lifeblood of the hospitality industry. Satisfied guests return repeatedly and often send their friends. Customers who feel they are not treated well also share their experience, often including negative reviews on social media – which can have an even stronger impact on your business. Hiring people who are customer-focused and have… Read more »
The 5 Most Effective Ways of Retaining Top Talent Within Your Hospitality Company
The hospitality industry is notorious for its high turnover rates. Industry veterans accept this as inevitable to a degree. But when you are filling a key position or can identify an especially talented employee, consider taking the time to create strategies that will allow you to develop and hold onto your best people. Here are… Read more »