Keep Your Top Employees Longer With These Tips

With all the time and energy that’s put into hiring, you would think employers would focus more on keeping great people. But like in many relationships, some restaurant and hotel managers often take their best people for granted. Why? They get the job done, they don’t need a lot of management and they are drama-free.… Read more »

Horizon Hospitality Joins SRA

PRESS RELEASE Horizon Hospitality Joins the Sanford Rose Associates® Executive Search Network Sanford Rose Associates® Executive Search Network continues to grow its network with the partnership of Horizon Hospitality Associates, Inc., the newest member of the Sanford Rose Associates (SRA) network of offices. Horizon Hospitality is recognized as the leading source of talent for hotels,… Read more »

Delegate Tasks to Your Staff the Right Way

Often, you rise to the ranks of manager because you excel at getting things done. But you’ll soon find that you can’t possibly do it all yourself, no matter how hard you try. That’s when you must learn to delegate – no matter how hard it is to give up that bit of control. Here… Read more »

Use Interview Questions to Test for Soft Skills

A quick perusal of their resume offers an overview of a candidate’s skills and experience. A few probing interview questions will confirm them. Soft skills are harder to evaluate. You must get behind the candidate’s interview face to really get to know him and learn what he may be like on the job. Approach interviews… Read more »

Be Better Than the Competition to Win Customers

In the hospitality industry, there is no shortage of competition. Standing out among your competitors is the only way to get and keep customers. What strategies can you employ to set yourself apart and maintain and grow your successful business? Identify your competition. It’s not always as simple as you think. Is your hotel competing… Read more »

The Competency Model: What Is It and How Will It Help

The Food and Beverage Service Competency Model introduced earlier this year is an exciting development for the industry. It was created by the National Restaurant Association Educational Foundation. This model sets criteria for what knowledge, skills and abilities are required for those working in the industry. When the guidelines are followed, it will likely improve… Read more »

A Change In Management Is Coming. How Do You Prepare Your Staff?

A change in management can be disconcerting to your team. Employees grow accustomed to an individual’s management style and know what to expect of them – what their communication style is, how often they provide feedback, how lax or stern they are about enforcing rules or policies. Change is difficult for many people and the… Read more »