There is a Right Way (and a wrong way) to Use Skills Assessments When Hiring

Everyone puts their best foot forward in an interview. They will usually research the company and the role, prepare thoughtful answers to common interview questions, and show off their most impressive achievements. Of course, face-to-face interviews are essential in the hiring process, especially for any healthcare roles that deal directly with patients. But what else… Read more »

How Will COVID-19 Impact Existing and Future Senior Living Design?

Throughout the COVID-19 pandemic, the senior living industry has had to make some drastic changes. While they have most of the same health risks as hotels and restaurants, shutting down is just not an option for them. While senior living communities have taken the challenge in stride, it has been incredibly stressful for both residents… Read more »

When Are Caregivers Burned Out at Your Healthcare Facility?

Patients and their loved ones count on the skill and compassion of the caregivers in your healthcare facility. But just like family members, professional caregivers can experience burnout from a job that is physically and emotionally taxing. Here are the signs to look for and what can be done to treat or prevent it. Sleep… Read more »

What Makes Customers NOT Return?

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Every smart hospitality professional knows that repeat customers are the best customers. Do you feel like the return rate at your restaurant or hotel is below average among your competitors? It’s critical that you examine the customer experience to ensure you are treating customers the way you would wish to be treated to keep them… Read more »

Repeat Customers Want Hospitality, Not Service

You may pride yourself on providing high-quality service, but let’s be honest, in a service industry, that just means you’re doing your job. If you want to win and retain customers you have to deliver more. Repeat customers, in particular, want to feel that they are valued – that they are more than just another… Read more »

How Are Restaurants Embracing the Craft Beer Boom?

The craft beer trend shows no signs of slowing down. For restaurants, this can represent a boom or a bust – depending on whether you find a way to incorporate it into your business model, or ignore it, thinking it’s a passing fad. Why should you embrace the craft beer boom? Simply put – larger… Read more »