What Makes Customers NOT Return?

customers-not-come-back

Every smart hospitality professional knows that repeat customers are the best customers. Do you feel like the return rate at your restaurant or hotel is below average among your competitors? It’s critical that you examine the customer experience to ensure you are treating customers the way you would wish to be treated to keep them… Read more »

Repeat Customers Want Hospitality, Not Service

You may pride yourself on providing high-quality service, but let’s be honest, in a service industry, that just means you’re doing your job. If you want to win and retain customers you have to deliver more. Repeat customers, in particular, want to feel that they are valued – that they are more than just another… Read more »

How Are Restaurants Embracing the Craft Beer Boom?

The craft beer trend shows no signs of slowing down. For restaurants, this can represent a boom or a bust – depending on whether you find a way to incorporate it into your business model, or ignore it, thinking it’s a passing fad. Why should you embrace the craft beer boom? Simply put – larger… Read more »

Horizon Hospitality Joins SRA

PRESS RELEASE Horizon Hospitality Joins the Sanford Rose Associates® Executive Search Network Sanford Rose Associates® Executive Search Network continues to grow its network with the partnership of Horizon Hospitality Associates, Inc., the newest member of the Sanford Rose Associates (SRA) network of offices. Horizon Hospitality is recognized as the leading source of talent for hotels,… Read more »

Properly Respond to Online Customer Complaints During Their Experience

When it comes to online customer complaints, the more promptly you address them, the better. In the hospitality industry, you sometimes have an advantage that other businesses do not. Your guests may be with you for several days, giving you the opportunity to rectify any problems before they even leave your premises. Keep up with… Read more »

Find the Hardest-Working Millennials

There is a common misconception that millennials are not as hardworking as previous generations. This notion usually comes from people who don’t have much experience working with people of varying ages. You may have to adapt your recruiting and hiring process to attract and retain the newest entries to the labor market, but understanding what… Read more »

What Do Millennials Expect When They Travel?

Millennials make traveling a priority. But because they are still in their early careers and their disposable income is limited, they must make other sacrifices in order to afford travel. This means they expect more from their travel dollar. And because their travel adventures are just beginning, building loyalty now can bring your hotel or… Read more »