4 Keys to Success after Receiving a Promotion

Winning a promotion is exciting. You put in a lot of hard work to get there and you’re probably eager to show what you can do. It’s natural to want to make a great first impression on the job, but it’s important not to bite off more than you can chew. Choose just a few… Read more »

Delegate Tasks to Your Staff the Right Way

Often, you rise to the ranks of manager because you excel at getting things done. But you’ll soon find that you can’t possibly do it all yourself, no matter how hard you try. That’s when you must learn to delegate – no matter how hard it is to give up that bit of control. Here… Read more »

Use Interview Questions to Test for Soft Skills

A quick perusal of their resume offers an overview of a candidate’s skills and experience. A few probing interview questions will confirm them. Soft skills are harder to evaluate. You must get behind the candidate’s interview face to really get to know him and learn what he may be like on the job. Approach interviews… Read more »

The Competency Model: What Is It and How Will It Help

The Food and Beverage Service Competency Model introduced earlier this year is an exciting development for the industry. It was created by the National Restaurant Association Educational Foundation. This model sets criteria for what knowledge, skills and abilities are required for those working in the industry. When the guidelines are followed, it will likely improve… Read more »

Rallying the Troops

Keeping a restaurant running requires a lot of different skill sets – and a lot of different personalities. But it’s critical that all these different types of people learn to work in concert.  From the manager in the front of the house to the executive chef in back and the bussers who run in between,… Read more »

Three Behavioral Interview Tips To Calm Your Fears

Interviews are intimidating enough already. Behavioral interviews add another layer of pressure onto an already stressful situation. Taking the time to prepare and craft a cohesive career story can make your behavioral interview go a little smoother. The purpose of a behavioral interview is to get to know how you tick, how you’ll fit in… Read more »

Are We Addicted To Stress?

For many, pending deadlines and packed schedules are not overwhelming, but instead can be a driving force that pushes them toward greater productivity. We have processes to streamline, goals to achieve, promotions to earn, debt to eliminate, exercise regimes to master, dreams to chase, and people to help and inspire. The “I work best under… Read more »

Beware! Dangers of Accepting a Counter Offer

You’ve reached a critical point in your job search: You have an offer and a new job on the horizon. But your current employer has come back with a counter offer, in an attempt to keep you right where you are. Maybe it’s a salary hike, a new title, a promotion, better benefits – or… Read more »

Prepare for a Phone Interview: Here’s How

A phone interview may seem like an easy, relatively effortless experience. After all, you don’t have to stress out over which suit to wear or worry about missing your expressway exit. But, never underestimate the power of the phone interview – or the need to prepare for it. If you do, your chances of landing… Read more »

Hiring for Attitude

When you’re making the decision on whom to hire- how much weight do you put on “attitude” vs. skill or experience? The importance of “attitude” in a service-oriented environment: As you look to hire and train your new employees, your overall goal is to prepare them to have a positive impact on the customer experience… Read more »