A single bad hire can cost an employer up to 30% of the individual’s first year compensation. In the hospitality field, damages can go farther and wider. One bad hire touches so many people – both customers and employees, that there is no telling how far the ripples will extend. Impact of Bad Hires Employees… Read more »
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Using Assessments and Pre-Screening Tools to Hire the Best Talent
Screening resumes and interviewing is only the start of the hiring process. Both are subjective and prone to human error. Adding screenings and assessments can help to uncover a candidate’s hidden talents and problem areas in an objective manner. But screenings are just a tool. Assess the information you glean from them along with the… Read more »
The Customer Is Always Right! Why Choosing Candidates with Good Customer Service Skills Is Key
Happy customers are the lifeblood of the hospitality industry. Satisfied guests return repeatedly and often send their friends. Customers who feel they are not treated well also share their experience, often including negative reviews on social media – which can have an even stronger impact on your business. Hiring people who are customer-focused and have… Read more »
The 5 Most Effective Ways of Retaining Top Talent Within Your Hospitality Company
The hospitality industry is notorious for its high turnover rates. Industry veterans accept this as inevitable to a degree. But when you are filling a key position or can identify an especially talented employee, consider taking the time to create strategies that will allow you to develop and hold onto your best people. Here are… Read more »
Three Behavioral Interview Tips To Calm Your Fears
Interviews are intimidating enough already. Behavioral interviews add another layer of pressure onto an already stressful situation. Taking the time to prepare and craft a cohesive career story can make your behavioral interview go a little smoother. The purpose of a behavioral interview is to get to know how you tick, how you’ll fit in… Read more »
Is the Golden Rule Selfish?
Since childhood, we have all been raised by the Golden Rule: “Do unto others as you would have them do unto you.” Many would cite this ethical code as one of their aspirations by which to live, both personally and professionally. The problem with the Golden Rule? It implies the basic assumption that other people would like… Read more »
The MANY benefits of Applicant Tracking Software for Your Hiring Process
The MANY Benefits of Adding an Applicant Tracking Software to Your Hiring Process. The more hiring you do, the tougher it is to manage the administrative details. In the hospitality industry, hiring is a constant. Demand at resorts ebbs and flows with the seasons. It’s impossible to keep up and still handle the administration that… Read more »
Are We Addicted To Stress?
For many, pending deadlines and packed schedules are not overwhelming, but instead can be a driving force that pushes them toward greater productivity. We have processes to streamline, goals to achieve, promotions to earn, debt to eliminate, exercise regimes to master, dreams to chase, and people to help and inspire. The “I work best under… Read more »
The Millennial Challenge
By the year 2030, Millennials, also known as Gen Y (those born in the 80’s and 90’s) will make up 75% of the workforce. The U.S. Bureau of Labor Statistics predicts that by 2015, this hyper-connected and tech-savvy demographic will come close to overtaking the majority representation of the workplace. This should not come as a… Read more »
The Best Use of Assessments in the Interview Process
Talent assessments, also known as pre-employment tests, are important tool in the hiring process. And just as you need more than just a hammer in your home improvement toolbox, you need more than just assessments in your hiring formula. Studies show that they should carry about one-third of the weight involved in your candidate selection… Read more »