Blog

Focus on Talent and It Will Lead to a More Diverse Staff

Building a diverse staff is a frequent goal of leaders in the hospitality business. But how can you reach out to a broad range of people without sacrificing the high standards you have for your staff? It may not be as challenging as you think to attract highly qualified diverse talent to your hotel or… Read more »

Properly Respond to Online Customer Complaints During Their Experience

When it comes to online customer complaints, the more promptly you address them, the better. In the hospitality industry, you sometimes have an advantage that other businesses do not. Your guests may be with you for several days, giving you the opportunity to rectify any problems before they even leave your premises. Keep up with… Read more »

How Do Employees Learn on the Job and Not Affect Your Service?

The hospitality industry requires a lot of on-the-job training. But guest experience cannot suffer while you are getting your people up to speed. How can you train new employees and improve the skills of veterans while maintaining your usual service standards? Training new employees People tend to learn faster by doing, especially in the hospitality… Read more »

4 Keys to Success after Receiving a Promotion

Winning a promotion is exciting. You put in a lot of hard work to get there and you’re probably eager to show what you can do. It’s natural to want to make a great first impression on the job, but it’s important not to bite off more than you can chew. Choose just a few… Read more »

Delegate Tasks to Your Staff the Right Way

Often, you rise to the ranks of manager because you excel at getting things done. But you’ll soon find that you can’t possibly do it all yourself, no matter how hard you try. That’s when you must learn to delegate – no matter how hard it is to give up that bit of control. Here… Read more »

Find the Hardest-Working Millennials

There is a common misconception that millennials are not as hardworking as previous generations. This notion usually comes from people who don’t have much experience working with people of varying ages. You may have to adapt your recruiting and hiring process to attract and retain the newest entries to the labor market, but understanding what… Read more »

What Do Millennials Expect When They Travel?

Millennials make traveling a priority. But because they are still in their early careers and their disposable income is limited, they must make other sacrifices in order to afford travel. This means they expect more from their travel dollar. And because their travel adventures are just beginning, building loyalty now can bring your hotel or… Read more »

Use Interview Questions to Test for Soft Skills

A quick perusal of their resume offers an overview of a candidate’s skills and experience. A few probing interview questions will confirm them. Soft skills are harder to evaluate. You must get behind the candidate’s interview face to really get to know him and learn what he may be like on the job. Approach interviews… Read more »

Be Better Than the Competition to Win Customers

In the hospitality industry, there is no shortage of competition. Standing out among your competitors is the only way to get and keep customers. What strategies can you employ to set yourself apart and maintain and grow your successful business? Identify your competition. It’s not always as simple as you think. Is your hotel competing… Read more »

The Competency Model: What Is It and How Will It Help

The Food and Beverage Service Competency Model introduced earlier this year is an exciting development for the industry. It was created by the National Restaurant Association Educational Foundation. This model sets criteria for what knowledge, skills and abilities are required for those working in the industry. When the guidelines are followed, it will likely improve… Read more »