MEDIA RELEASE FOR IMMEDIATE RELEASE CONTACT: Scott A. Samuels, CEO Horizon Hospitality Associates, Inc. (913) 333-3190 Email: [email protected] LEAWOOD, KS — December 18, 2017 – We’re pleased to announce a NEW division of Horizon Hospitality – Hospitality in Healthcare. Hospitality in Healthcare will provide a Unique Hospitality Approach to Traditional Healthcare Recruiting. Leading the Hospitality… Read more »
Blog
How to Know When You’re on Thin Ice at Work
Scott Samuels, CEO of Horizon Hospitality, was quoted in The Wall Street Journal People who perform poorly in certain tasks often aren’t aware of their shortcomings, but there are signs if you learn how to look for them It starts with an uneasy feeling: You’re left out of meetings you used to attend. The boss… Read more »
Glassdoor Reviews Impact a Company’s Ability to Hire Top Performers
You probably keep up with online feedback of your restaurant or hotel on common review sites to see how your service rates, but have you checked how you’re doing on Glassdoor? You provide the exceptional service you do because of the quality of people you hire. Are you sure your Glassdoor rankings aren’t impeding that… Read more »
Hiring the Resume and Not the Person Could Increase Your Long-Term Costs
Most hiring managers have made a few hiring mistakes caused by hiring someone who looked good on paper. But really, what else do you have to go on when you’re ready to hire? Hiring the wrong person because you relied too heavily on their resume can be an expensive mistake. Here are some tips to… Read more »
Asking Candidates for Salary History May NOW Have Legal Implications
Recent discussions have employers wondering if they should be asking candidates for salary history during the interview process. Of particular concern is Oregon’s Equal Pay Act, portions of which are to go into effect in October 2017. Along with many other provisions, it contains the admonishment that employers may not ask an applicant how much… Read more »
Customers Want Hospitality, Not Service {INFOGRAPHIC}
What Makes Customers NOT Return?
Every smart hospitality professional knows that repeat customers are the best customers. Do you feel like the return rate at your restaurant or hotel is below average among your competitors? It’s critical that you examine the customer experience to ensure you are treating customers the way you would wish to be treated to keep them… Read more »
Where Do You Go (in Your Career Search) When You Don’t Know Where to Go?
As a hospitality professional, you know there are many opportunities in the industry. Getting a little expert advice can help you make smarter career decisions – whether you’re looking for your first management position, changing industries, juggling offers or hoping to relocate to a highly desirable location. You may have questions like: Which opportunity is… Read more »
Repeat Customers Want Hospitality, Not Service
You may pride yourself on providing high-quality service, but let’s be honest, in a service industry, that just means you’re doing your job. If you want to win and retain customers you have to deliver more. Repeat customers, in particular, want to feel that they are valued – that they are more than just another… Read more »
Thinking about Career Relocation? Here’s What You Must Consider
Relocating for your career and be exciting and often lucrative. But what factors must you consider before making the move? It’s rare to be offered a relocation package in this industry unless you are very high up the corporate ladder. Assuming that the venture will be on your dime, here are some things to think… Read more »